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  • I submitted a request...now what?
    When you submit a request, make sure to leave an email or phone number so we can contact you, as well as a sentence or two about what you want to address if we meet. It is important to make sure we are a good fit to work together and this is the fastest easiest way to begin that process. Based on what you're looking for, if we are a good fit we will contact you to discuss scheduling options. Please allow up to 72 hours to respond to requests. If our schedule is full and we aren't able to accept new clients, we can give you some names of other great counselors or place you on a contact list for future openings.
  • How often do people go to counseling?
    In your intake session, you and your provider will decide this together based on your needs. You can consider your ideal frequency based on time and financial resources. Your provider will consider the frequency that will give you the best results based on your goals, and make a recommendation.
  • What about privacy?
    All counselors should consider your privacy in multiple ways: confidentiality: a legal and ethical term that covers what you say in counseling as completely private, staying between you and your counselor except in the case of mandated reporting. location: When choosing a practice location we want to ensure you are not in a highly public, high traffic location. I am located downtown, but on a "side" street. My office is located on the second floor right as you come up the stairs. I have a private lobby and the office is designed for privacy in multiple ways- we've considered visuals, sound, and many other aspects. We want to assure you, privacy is an imperative to us.
  • What should I expect about the setting?
    Expect a quiet, cozy, and creative space. I love the color blue, so you can expect a lot of that too. I have three offices in my space, you may occasionally see another counselor or another client who has the same expectation of privacy too. So if you don't want to small talk with anyone- feel free to just grab something to drink, have a seat, and do your thing as you wait for your appointment.
  • How long is a counseling session?
    Your first session will likely be 55-60 minutes- this gives me enough time to get to know you, your strengths, and the issues you would like to address, hear about your goals, and answer any questions. Follow up sessions are your choice 45 minutes or 55 minutes.
  • How do I know when i've finished counseling?
    This completely depends on your needs and goals. The easy answer is- you make this decision. Our input is, we want you to achieve your goals to a specific degree. If you are treating trauma or anxiety, we will aim for three months of active treatment, after that you may want to reach secondary goals at a lower intensity moving to every other week or monthly, or you may feel ready to finish up.
  • What if we don't click?
    Great question. This is a major objective in the first session, figuring out if we will click. I encourage you to tell me at any point, if it's not a good fit for you. If we don't click, I have colleagues in the area that you might click with, i'll give you some names and you can reach out to find the right counselor for you.
  • Wait, you're downtown....Is there parking?
    Yes!!! Sessions are 45-60 minutes and there are many 90 minute parking spots outside the main door (on the east side of the building) which is on a side street. There is also parallel parking on NP ave. or any adjacent street with variable time limits. You should have no problem finding a spot, if you do- let me know.
  • Are you ability inclusive/ADA compliant?
    Yes! There is a ramp leading up the building for chairs and an elevator to the second floor. Please let me know if you have other specific needs.
  • What if i'm nervous?
    We can't guarantee the accuracy of this statistic, but I would guess 100% of people attending counseling for the first time are nervous, especially for the first meeting. Our goal is to work with you on threat, anxiety, and fear. I encourage you, even if you are nervous, it will be worth it.
  • How will we communicate outside of session?
    You can always reach out to me by email if you have a question or concerns, I will respond within 24-48 hours on business days. My office phone number 701-941-0175 will connect you with Molly or Stacy at Fundamental Health Associates who can help you with scheduling or billing- they are available Mon-Thurs 9am - 3pm. My active clients will have access by HIPAA compliant text as well.
  • Does my counseling information go in my medical record?
    Yes- but your record is private and limited only to MYND Integrated. If you want coordination of care with other medical provider(s), we will discuss options during your intake session.
  • Does anyone else have access to my record?
    No. Because we only serve adults, all clients have full authority over their records. If you choose or if someone is recommending you release your records, you may grant access to another individual based on your circumstances by signing a release of information. Your confidentiality is the highest priority to us.
  • How much does counseling cost?
    The following costs apply to self-pay clients $200.00 - initial intake $190.00 - 55 minute follow up sessions $150.00 - 45 minute follow up sessions $75.00 - No show/late cancel fee (less than 24 hours notice) According to the No Surprises Act, you have the right to receive a "Good Faith Estimate" explaining the cost of your medical care. Under the law, healthcare providers need to provide patients who don't have insurance or who are not using insurance and estimate of the bill for medical items and services. In your intake you will receive detailed information about the cost of your therapy session in the Consent for Therapy Services Statement you will sign to begin therapy. This statement outlines the cost of each session you attend, as well as noting services are expected to be weekly until treatment is terminated. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an appointment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Save a copy or picture of your Good Faith Estimate. For questions or more detailed information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
  • Can I use my insurance?
    Dr. Hagen only accepts Sanford healthcare plans. If you have sanford insurance then yes- we will get the information we need to make this run smoothly. You will be responsible for paying your co-pay or other charges that are not covered by your insurance. Many insurances have different levels of coverage, the best way to understand your actual coverage or costs is to call the number on the back of your insurance card to ask about specific coverage for mental health counseling services. We also accept self-pay if you have another insurance provider. There are distinct benefits of self-pay for counseling which we are happy to discuss with you. If you choose to self-submit an "out of network" claim to your insurance provider, at your request I can provide you with a "superbill" that includes information they will require to reimburse you for your sessions. You may also use your Health Savings Account to pay for your sessions. If you choose to self-pay for services or to not use your insurance, in accordance with the No Surprises Act, you have the right to receive a "Good Faith Estimate" explaining the cost of your medical care. Under the law, healthcare providers need to provide patients who don't have insurance or who are not using insurance and estimate of the bill for medical items and services. In your intake you will receive detailed information about the cost of your therapy session in the Consent for Therapy Services Statement you will sign to begin therapy. This statement outlines the cost of each session you attend, as well as noting services are expected to be weekly until treatment is terminated. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an appointment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Save a copy or picture of your Good Faith Estimate. For questions or more detailed information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
  • How do I pay?
    We can accept cash, card, or credit/debit card payments at the time of your appointment. We ask for a credit card on file for any late cancellation or no-show circumstance or to complete charges that are not covered by your insurance such as co-pay or co-insurance costs.
  • What is the cancellation policy?
    We ask for 24 hour notice to change or cancel your appointment. Without notice, there is a $75.00 late cancellation fee.

Frequently Asked Questions

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